September 8, 2025-Published by Cyril
The Federal Government has directed the Nigerian Civil Aviation Authority (NCAA) to sanction any airline that disrupts flights without genuine reasons.
The order was issued in a statement on Monday by Michael Achimugu, Director of Public Affairs and Consumer Protection at NCAA.
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Achimugu condemned the recurring practice where airline staff abandon passengers, leaving NCAA Consumer Protection officers to manage frustrated customers. He described such behavior as unprofessional and unacceptable.
- “While one understands the challenges that operators face in our peculiar operating environment, whoever ventures into this business must do it well. We must not always choose the easy way out. Don’t you want to be called ‘world class’? Don’t you want to compete at the highest level? If not for the sake of passengers who trust you to fly them safely, then at least for your own pride,” Achimugu said.
He further warned that exposing NCAA officials to unnecessary risk while trying to support airlines and safeguard passengers’ rights would no longer be tolerated.
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- “For infractions that are sanctionable, the authority will apply the fullest measures possible. We will not abandon the letters of our regulations. The Federal Government has instructed that airlines be named and shamed by the NCAA. While not all disruptions are the fault of airlines, operators must comply with the regulations whenever there is a disruption,” he added.
According to him, the “naming and shaming” of defaulting airlines will commence immediately, in line with directives from the Federal Government and the Minister of Aviation and Aerospace Development.
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