The Federal Competition and Consumer Protection Commission (FCCPC) has officially summoned Air Peace Limited to appear before it following widespread passenger complaints regarding unrefunded ticket fares and flight cancellations.
In a statement released on Monday, June 16, 2025, the Commission said the airline has been directed to appear at its Abuja headquarters on June 23, 2025, to respond to allegations of violating consumer rights.
FCCPC Investigates Air Peace Over Alleged Consumer Rights Violations
According to the FCCPC’s Director of Corporate Affairs, Ondaje Ijagwu, the airline’s actions may violate Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act (FCCPA) 2018, which mandates timely refunds in cases of service failure or cancellations.
- “The Commission has received a flood of complaints across the country regarding non-refunded tickets, even in cases where flights were cancelled by Air Peace,” Ijagwu said.
He further emphasized that the summons was issued under Sections 32 and 33 of the FCCPA, which empower the Commission to demand documentation and enforce compliance.
FCCPC Demands Full Disclosure From Air Peace
Air Peace has been ordered to submit the following documents:
- A detailed log of customer complaints relating to ticket refunds in the past 12 months
- A list of all cancelled flights on all routes
- A full record of all processed refunds
- Evidence of compensation measures for affected passengers
Failure to comply, the Commission warned, could lead to sanctions, fines, or imprisonment, per Section 33(3) of the Act.
Background: Oshiomhole-Air Peace Controversy
- While the FCCPC statement did not reference any specific incident, the summons comes amid public backlash following a controversial encounter between Senator Adams Oshiomhole and Air Peace officials.
- The senator recently accused airline staff of racketeering and extortion, claiming he missed a flight due to unethical rescheduling practices. According to Oshiomhole, dozens of passengers were allegedly asked to pay N109,100 to be moved to a different flight, even though they arrived on time.
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Air Peace, however, defended its position, insisting that Oshiomhole arrived late and was denied boarding for that reason.
The incident has further intensified scrutiny on Air Peace’s operational ethics and refund policies.
Consumer Rights and Air Travel in Nigeria
This development underscores growing concerns over airline accountability, passenger rights, and the need for transparent refund policies in Nigeria’s aviation industry.
The outcome of the FCCPC’s investigation could set a precedent for how airlines handle service failures and consumer protection moving forward.
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